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Refugee Reception & Shelter

refugee-serviceMany refugees arrive traumatized. Often they have been victims of violence. All have lost the family and community support they relied on all their lives. We meet them at the border, immediately give them safe housing, food and clothing and offer social, emotional and practical support. Some fly into the country for inland claims and call us to pick them up. Our goal has always been to prevent homelessness for refugees at the very first point of entry into Canada.

We also provide shelter to women, men and children affected by family breakdowns such as divorce, domestic or sexual violence.
Our client’s needs are assessed within 24 hours and appropriate course of action is initiated. Emergency needs are expedited and met. Our staff at Matthew House act as case managers for this at-risk population and genuinely care about the clients we serve.

Specifically we help them begin their formal refugee claim by offering practical support with the following:

  • Legal Aid call
  • New bank account
  • Social services appointment
  • Immigration & general medical appointment
  • Register children schools & adults for ESL classes
  • Work permit application
  • Health card application
  • Passport application
  • Help with inland claim forms
  • Provide interpretation and transport to appointments
  • Transport and accompany clients to Toronto for refugee hearings
  • Child care as clients attend to appointments
  • Information on other helping agencies and warm referrals are made on a regular basis
  • Connection to internet, TV, and phone service providers
  • Orientation to Canadian culture i.e. understanding bills, garbage & recycling etc
  • First grocery shopping experience in Canada
  • Driving licensing & vehicle purchases
  • Family reunions

Shelter Life & experience
Clients are encouraged to cook their meals.

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